Get in Touch With Us
Got a question about one of our reviews, spotted something that needs correcting, or want to raise a concern about a new casino not on GamStop that we cover? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
How to Get in Touch
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch slightly during busy periods.
To help us route your message quickly, it's worth telling us upfront which page or casino your query relates to, and roughly what kind of enquiry it is — for example, a factual query, a correction, or general feedback on our coverage of casinos not on GamStop.
What We Can Help With
We cover a broad range of topics relating to online casinos operating outside the GAMSTOP self-exclusion scheme, including bonuses, wagering requirements, payments and licensing. Readers contact us for several reasons:
- Questions about our reviews — if something on a page about a specific operator, such as those featured in our best non GamStop casinos guide, isn't clear, ask us directly.
- Corrections — bonus terms, wagering requirements and licensing details change. If you believe something we've published is out of date or inaccurate, tell us and we'll review it.
- Feedback on coverage — if there's a topic relating to non GamStop casinos, payments, or game selection you'd like us to look at, we're happy to hear suggestions.
- General site queries — questions about how we assess operators, what our ratings mean, or how a particular offer works.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, tell us in your message and we'll point you towards independent support services rather than attempting to advise you ourselves.
What We Cannot Do
We're a research and comparison publisher, not a casino operator, payment provider or regulator. That means we're not able to:
- Process deposits, withdrawals or refunds on behalf of any casino
- Access or amend a reader's account with any operator we cover
- Resolve a dispute directly with a casino, though we can point you towards a casino's own complaints procedure or an applicable licensing authority
- Provide personal advice on whether a particular offer or operator is suitable for you
If your enquiry concerns a live dispute with a specific casino — for example, a delayed withdrawal or a rejected bonus — the operator's own customer support and complaints process is the correct first step. Most licensed operators, including those regulated in jurisdictions such as Curaçao, are required to offer a formal complaints route and, in some cases, access to an independent dispute resolution service.
Support If Gambling Feels Out of Control
If you're worried about your own gambling or someone else's, please mention this clearly in your message so we can direct you appropriately. We also recommend contacting GamCare, a UK-based organisation offering free, confidential support, or using GAMSTOP if you wish to self-exclude from UK-licensed gambling sites. Deposit limits, loss limits and self-exclusion tools are available directly through most casino accounts and are worth reviewing regardless of where an operator is licensed.
What Happens After You Write to Us
Every message is read by a real person — we don't rely on automated replies to close out enquiries. Once we've reviewed what you've sent, you'll receive a written response, and if your message points to something that needs updating on the site, we'll factor that into our next review cycle.
We take accuracy seriously, particularly around bonus terms, wagering requirements and licensing claims, since these change frequently and directly affect readers comparing casinos not on GamStop. Reader feedback is one of the ways we keep that information current.
Before You Write to Us
If your question relates to how we rank or compare operators, or to specific offer terms such as those shown for Betmica, Kikibet or Betninja, you may find the answer already covered on our best non GamStop casinos page, which sets out our current top-ranked options and how their welcome offers compare. Checking there first can save you a round trip, though we're always happy to clarify anything that isn't fully covered.